Privacy policy

Privacy Policy

Last updated: May 12, 2026

EspressoGo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (the "Services"). EspressoGo is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you or another person. It does not include information collected anonymously or that has been anonymized. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you reside, and as permitted by applicable law:

  • Contact data: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit card, debit card, and financial account numbers, payment information, transaction details, and payment confirmations.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: items you view, add to your cart or wishlist, or that you purchase, return, exchange, or cancel, and your previous transactions.
  • Communications with us: information you include in your communications, for example when submitting a support inquiry.
  • Device information: information about your device, browser or network connection, IP address, and unique identifiers.
  • Usage information: information about your interaction with the Services, including how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or provide your personal information to us.
  • Automatically through the Services, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: to process payments, manage orders, send notifications, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalized shopping experience.
  • Marketing and advertising: to send you promotional communications by email, SMS, or postal mail, and to show you online ads based on your activity.
  • Security and fraud prevention: to authenticate your account, ensure a secure shopping experience, and detect fraudulent or malicious activity.
  • Communicating with you: to provide customer support and maintain our business relationship.
  • Legal reasons: to comply with applicable law, respond to valid legal processes, and enforce our terms and policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties that provide services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide you with personalized advertising based on your online activity.
  • When you direct, request, or consent to the disclosure of certain information to third parties, such as to ship you products or through the use of social media integrations.
  • With our affiliated companies or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, or protect user rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own. Additionally, to protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these cases, Shopify is the controller of your personal information. For more information on how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee or take responsibility for the privacy or security of such sites. Information you share on third-party social media platforms may be visible to other users without limitation as to its use. The inclusion of such links does not imply any endorsement of the content on those platforms.

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a minor who has provided us with their personal information, you may contact us to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information of minors under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right of access: you may request access to the personal information we hold about you.
  • Right of erasure: you may request that we delete your personal information.
  • Right of rectification: you may request that we correct inaccurate personal information.
  • Right of portability: you may request a copy of your personal information and that we transfer it to a third party, under certain circumstances.
  • Managing communication preferences: you may opt out of promotional emails at any time using the unsubscribe option in our emails.

If you reside in the United Kingdom or the European Economic Area, you may also exercise the following rights:

  • Objection to processing and restriction of processing: you may ask us to stop or limit the processing of your personal information for certain purposes.
  • Withdrawal of consent: where processing is based on your consent, you have the right to withdraw it at any time.

You may exercise any of these rights by contacting us using the contact details provided below. For more information on how Shopify uses your personal information, please visit https://espressogostore.com/policies/privacy-policy.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests.

Complaints

If you have complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find the list of supervisory authorities here.

International Transfers

Your personal information may be transferred to, stored in, and processed outside the country in which you reside. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have questions about our privacy practices or wish to exercise any of your rights, please contact us at myspresso.oficial@gmail.com or at Schmiedestraße 3, Dortmund, 44145, DE. For the purposes of applicable data protection laws, we are the controller of your personal information.

We use TikTok Pixel and TikTok Events API to measure the performance of our advertisements and optimize our campaigns. This involves sharing user behavioral data with TikTok Inc. You can review TikTok's privacy policy at tiktok.com/legal/privacy-policy.